Policies & Procedures
TIME RESTRICTIONS
Events scheduled for Monday through Friday may begin at or after 5:30pm. The start of an event is determined by guest arrival. Overtime is available at $200 per half hour at both locations. The latest an event may run is midnight on Friday and Saturday, and until 11:00pm Sunday through Thursday (Sundays of Memorial Day and Labor Day may conclude at midnight).

SET UP AND TEAR DOWN
The Rotunda and The Conservatory are available for set-up two hours in advance of guest arrival time. Bon Appétit will have the event space set up by the guest arrival time stated on the catering event order. Bon Appétit reserves the right to charge an appropriate set up and/or cleaning charge if the condition of the room requires an unusual amount of labor before or after the event. The minimum charge is $50.00/hour. All items brought in for the event must be taken out of the building at the conclusion of the event. Bon Appétit is not responsible for items left overnight, or for lost or stolen items.

SET UP SERVICES
As part of the rental, Bon Appétit will set up place-cards (client must alphabetize) and arrange party favors at the place settings at no additional charge. Further set-up requirements will be $50 per hour (one hour minimum). Extra labor would include tasks such as setting up centerpieces, plating candy, placing additional rental linen (such as a second tablecloth), setting up tables/extra equipment outdoors and other items not part of Bon Appétit's normal set-up for events. Items to be set up by Bon Appétit staff must be brought in one day prior to the event.

FACILITY CHARGES
For corporate events, if a client chooses to reserve a Friday, Saturday, or Sunday, room charges apply. Room fees vary depending on the day of the week and month reserved. Room charges include the standard set-up, clean-up, white linen, silverware, china, stemware, tables, chairs, room air control, parking, cake cutting & serving, building security, on-site coordinator and the grand piano (piano at Rotunda only). Minnesota state sales tax is applied to this charge. Room charge is not affected if the client chooses to rent items in place of what is provided. An additional $500.00 labor fee is added to events booked on national holidays, such as Independence Day, New Year's Eve, etc.

The Rotunda
The room charge is $3000 for up to a six-hour event on Saturday. Events Sunday through Friday are $2000, for up to six hours. In November, January, February, March and April the room charge is $2000 on Saturdays and $1500 on all other days. The same time restrictions apply.

The Conservatory
The room charge is $1800 for up to a six-hour event on Saturday. Events Sunday through Friday are $1200, for up to six hours. In November, January, February, March and April the room charge is $1200 on Saturdays and $900 on all other days.

MINIMUM FOOD PURCHASE REQUIREMENTS
The Rotunda
The minimum food and beverage purchase total at The Rotunda is $10,000 on Saturday. On Sunday through Friday the food and beverage minimum is $8,000. In November, January, February, March and April the total food and beverage purchase must equal $8,000 on Saturday and $6,000 Sunday through Friday. All food and beverage minimums exclude service charge and sales tax.

The Conservatory
The minimum food and beverage purchase total at The Conservatory is $6,000 on Saturday. On Sunday through Friday the food and beverage minimum is $5,000. In November, January, February, March and April the total food and beverage purchase must equal $5,000 on Saturdays and $4,000 Sunday through Friday. All food and beverage minimums exclude service charge and sales tax.

ADDITIONAL LABOR FEES
Guest to Server ratio averages two servers for up to five tables. If the client requests additional servers, client agrees to pay $50 per hour, per server, with a four-hour minimum. Requests involving additional labor such as buffet action stations, extended dinner service (beyond two hours of table service) or any such request by the client, are subject to additional labor costs of $50 per hour, some minimums apply as determined by the event sales director. These requests often require both the servers as well as kitchen staff to stay beyond the normal time allotment of an average event.

DEPOSITS AND PAYMENT PLAN
A $1,000 deposit will be required to confirm a reservation. Another deposit of $2,000 is required exactly seven months prior to the event date. If the second deposit is not received within one week of the seven-month mark, an additional $1,000 will be required, a total of $3,000. If the second deposit is not received within three weeks of the due date ($3000), Bon Appétit reserves the right to re-book the date in question. An additional $2,000 is due at the beginning of the "event-planning" appointment, which takes place 30-60 days before the event. The final, remaining balance is due two business days prior to the event. Final payment can be made in the form of a money order, cashier's check, American Express, Visa or MasterCard. If paying the final balance with a credit card, please inform the bank when the payment is coming through and that the charge will be from Bon Appétit. This will avoid the bank from looking at the sizable charge as suspicious and, as a result, declining it.

CANCELLATIONS
In the event this contract is cancelled, the deposit is refundable only if the same space on the same date is re-booked with another event. If there is a date change and the original date is re-booked with another event, the deposit will be applied to the new date. The original deposit will not be refunded; it must be applied to the new date. To secure the new date, another full deposit must be received. This policy may only be applied one time per original cancelled event. Otherwise, all deposits are non-refundable.

DÉCOR
The client provides decorations. However, to complement your décor, votive candles with a clear glass cup are available for $.75 each. Mirror tiles, 12" square, may be rented for $2.00 each. The banquet staff will light up to three votive candles per table. If more candles are desired, there will be an extra labor charge. Votive candles are not allowed on the windowsills, around the fountain or on the pillars. The following are not allowed inside The Rotunda or The Conservatory: taper candles, non-contained candles, fog machine, rose petals, helium balloons, sand, bubbles, tape, glue, nails, tacks or anything else considered questionable by the event sales director or on-site event manager.

The following is not allowed inside or outside of either facility: rice, birdseed, glitter, confetti, potpourri, candelabras, tents or anything that breaks ground. No items may be left overnight and decorations must be removed by the client (or the vendor) at the end of the event. Bon Appétit will not be held responsible for lost or stolen items. Fireworks of any kind, including hand-held sparklers, are prohibited.

BUILDING RESTRICTIONS/MAINTENANCE
The lobby area of The Conservatory may be used for beverages and butler-passed hors d'oeuvre; displaying food buffet-style is not allowed. Passing beverages on trays inside and outside of either facility is not allowed. The rental of either facility includes the event center areas and does not include other areas of the building. Throughout the year, maintenance inside and outside of the building is necessary to keep all areas in first-class condition. At any time any section of the property could be under repair or renovation. In addition, driveways or the parking lot/ramp could be in the process of being resurfaced.

DAMAGE AND INJURY
The client is responsible for any and all damage to the event space and its contents, which may occur during the client's function, except to the extent caused directly as a result of Bon Appétit's negligence. Damage costs will be automatically charged to the client's credit card, or full payment will be requested within one business day following the event. Bon Appétit will provide an invoice(s) and/or receipt(s) of damages and/or clean-up. In the case of injury or accident, the on-site manager and security guard will determine whether 9-1-1 needs to be called. An accident report will be completed and the event sales director will receive a copy. To avoid injury guests must wear shoes during dancing and must avoid bringing beverages to the dance floor. The indoor fountain at The Rotunda is off-limits from standing/jumping on and swimming in.

PHOTOGRAPHY
The building and grounds of both The Carlson Towers and The Conservatory at Carlson Center are private property. Photography is allowed within and outside of the building on the day of event only, up to two hours prior to guest arrival time. The event sales director must be contacted for any additional photography requests. Photos may be taken in the building and on the grounds of the rented facility only.

ROOM DIAGRAM AND GUESTS' TABLE ASSIGNMENTS
The event sales director will draw a room diagram after the client has determined the specific number of tables required. If the client is assigning seats, the number of tables required is determined after the client has grouped all the guests by table (up to 10 guests per table). This typically occurs within several days of the event since the client needs to make sure all guests are accounted for. The diagram is then delivered to the client. The tables on the diagram will be numbered so the client may finish the seating assignment for the guests. Tables are numbered in the same format for every event to make service more efficient. After assigning the groups of guests to the numbered tables on the room diagram, the client contacts the event sales director to report the total number of guests that will be seated at each of the drawn tables so the tables may be set accurately. At this time the client should report where special requests, vegetarian and children meals will be served. Bon Appétit will not set for more than 10 guests over the guaranteed count.

ADDITIONAL TABLES
High-top and low-top tables may be rented for $10 each. This rental charge includes chairs for the low-tops and tablecloths for both. Banquet tables for entertainment (such as disc jockeys), registration, dessert/food displays, placecards and nametags may be requested at no charge. All tables are draped in white, or in black if available. Additional tables and draping are based on availability. Tables may be rented if necessary and the client is responsible for rental charges. Appropriate linen may need to be rented as well.

SERVICE CHARGE AND TAXES
Food and beverage prices are subject to 21% service charge and applicable Minnesota state sales tax. The service charge is not gratuity and is the property of Bon Appétit Management Company. There is sales tax on the service charge, which is required by the state of Minnesota. Sales tax is added to the room fee.

ATTENDANCE/FOOD & BEVERAGE GUARANTEE
Guaranteed guest counts and food and beverage quantities are due no later than 10:00am the Tuesday before the scheduled event. The guaranteed counts must include children, vegetarian, special request and vendor meals (i.e. DJ, photographer, videographer, musicians, etc.), if applicable. The guaranteed attendance and quantities on all food items must be equal to the total attendance count on both the food and beverage orders, unless there are after-dinner arrivals requiring beverages only. As the only exception to this policy, hired vendors will be included in the Under 21 beverage package as long as the client has agreed that the vendors are not allowed to drink alcohol.

In the event that the count is not submitted or called in by the deadline, the quantity of food and beverage prepared and the dollar amount due will be based on the original number of guests expected as stated on the catering event order. Once the guarantees are received, the client will receive the revised order with the final payment due. The counts may not be lowered after Tuesday's deadline.

MENU/COUNT ADJUSTMENTS
Changes to the menu, including beverages, may be made up to (10) business days prior to the event. After the guaranteed guest counts and food and beverage quantities are called in, the client may not reduce it; however, additional meals may be added up to one business day in advance. If the number of actual guests exceeds the number of meals ordered, Bon Appétit will provide the extra meals, but the same entrée may not be available. The charge for the meals will be automatically added to the client's credit card (or payment will be due) the following business day. There are no refunds if the number of meals served was below the guaranteed count.

FOOD REGULATIONS
Due to Minnesota Health Department Regulations and Bon Appétit Food Management Company Policy, Bon Appétit must prepare food and beverages consumed on the premises. In addition, Health Department Regulations prohibits guests from taking home extra food or beverages.

EVENT PLANNING APPOINTMENT
The event planning appointment takes place 30-60 days in advance of the event day. Event planning appointments are conducted Monday through Thursday prior to 2:00pm. It is strongly suggested that the client makes this appointment at least one month in advance since only one of these appointments is conducted per day. The event planning appointment includes planning the itinerary, menu, room set-up, beverages/bar and additional details to conclude the client's planning process (based on an estimated guest count). The third deposit ($2,000) is due at the beginning of this appointment. After the appointment, the event sales director will create two catering event orders with a complete cost estimate. These two orders, one including room details and food, and the other including beverages, will be e-mailed to the client later the same day (in most cases). Changes to the menu, including beverages, may be made up to (10) business days prior to the event.

ENTRÉE TASTINGS
Entrées may be sampled in Café Carlson or The Conservatory, Monday-Thursday at 1:30pm. If a Tasting is requested, it must be arranged with the event sales director at least two weeks in advance. The cost is 50% of the menu price, and clients may sample up to two different entrées. Upon setting up the Tasting appointment, the client must have the two entrées or one duet entrée chosen in order for the event sales director to coordinate the Tasting. Tastings are not for specific hors d'oeuvre, salads, starches, vegetables or for items which feed more than two people, such as prime rib, beef tenderloin, pork loin, etc. Please check with the event sales director to make sure the desired entrée may be included in the Tasting. Entrée Tastings are conducted for clients who have officially reserved The Rotunda or The Conservatory. Tastings may take place up to 60 days prior to the scheduled event, and are often scheduled in conjunction with the event planning appointment. Beef is prepared at medium temperature unless otherwise specified by the client.

MENU PRICES
Due to varying market conditions, prices on the catering and beverage menus are subject to change without notice. Prices can be confirmed 60 days prior to the event, once the menu is selected (at the event planning appointment) and the catering event orders are signed and returned. All prices are subject to change, excluding the room charge, and food and beverage minimum purchase. Changes to the menu, including beverages, may be made up to (10) business days prior to the event and are subject to the current prices on the day the change is made.

SPLIT ENTRÉE SELECTION
If desired, Bon Appétit will serve more than one entrée choice on a pre-order basis. There will be a $1.00 fee per person for each additional entrée choice. For instance, to offer guests a choice of beef or chicken, the price of each entrée would be $1 more than the entrée price listed. If guests are offered beef, chicken or fish, each entrée would be $2 more than the entrée price listed. The breakdown of entrée choices must be provided with the guaranteed guest count on the Tuesday prior to the function. An identification code system is required on the guests' placecards to identify the individual guest's entrée selection.

SPECIAL MENU REQUESTS AND MENU CARDS
Vegetarian and children's entrees are available upon request prior to the event. Guests having special entrees must be identified using the identification code system as well. Special requests are priced the same or higher than the main entrée selected, and must not exceed a total of 10 without being categorized as another entrée choice (adding an additional $1). Most children's meals are $20.00++ and include a salad or fresh fruit. Special requests must be received no less than one full week prior to the event date. If the client would like to provide menu cards for the guests, the content of the menu cards must be approved by the event sales director prior to printing.

CANDY, NUTS AND MINTS
The event sales director must be informed if the client plans on providing commercially-prepared candy or mints to the guests at an event. Nuts must be purchased from Bon Appétit; selections are listed on the Cold Hors d'oeuvre page. Bon Appétit will provide dishes for the client's candy or mints if requested, but will not be responsible for arranging the product. Candy and mints are also available through the catering department.

BEVERAGES AND LIQUOR
Bon Appétit at Carlson Center takes alcohol consumption very seriously. All beverages, including alcoholic beverages, must be provided and served by Bon Appétit. Customers of Bon Appétit at Carlson Companies may not bring in or serve any beverage privately, or hire or allow any party to do the same. All events requiring bar service must be hosted, meaning no liquor can be served in exchange for cash. The price for up to a six-hour hosted bar ranges from approximately $12.00 to $25.00 per guest. Please request a current list of beverage selections and pricing from the Bon Appétit event sales director. There is no "last call for alcohol" at Carlson Center events. Bar service must conclude no later than 15 minutes prior to the conclusion of the event. All liquor, wine or beer must be served and consumed only within the areas of the facility designated by the event sales director for such service and consumption. No minors can purchase, obtain from others, possess or consume alcohol at this licensed event. Your guests must show valid proof of age to be served alcohol. We will refuse alcohol service to anyone showing signs of obvious intoxication, according to Minnesota Statutes (M.S.A. 340A.503, M.S.A. 340A.502).

Bon Appétit and Carlson Companies will not be responsible for any alcoholic beverages consumed on the premises or any actions by attendees, invitees, guests, employees or agents as a result of the consumption of alcoholic beverages not provided by Bon Appétit. Beverages not provided by Bon Appétit will be confiscated.

Bon Appétit staff at Carlson Companies reserves the right to ask or remove any guest from the facility and grounds as a result of disorderly conduct or inappropriate behavior at an event.

WHITE GLOVE SERVICE AND ADDITIONAL SERVER REQUESTS
White glove service during the event is available upon request. All servers will be required to wear white gloves throughout the pre-dinner reception and dinner service. An additional service fee of $200 applies. Additional servers beyond the number ordered for your event runs $50.00 per hour with a four-hour minimum.

LATE ARRIVALS
Late arrivals must check in with security. The name of any such guest must be provided to the event sales director three business days in advance in order for the guest to be permitted to enter.

SMOKING
Carlson Companies and Carlson Real Estate provide smoke-free environments inside the premises of The Rotunda and The Conservatory buildings. Should the smoke alarm be activated as a result of a banquet function, the client will automatically be charged $200. Smoking is allowed outside only, excluding the front of the buildings and The Conservatory Lobby patio. Smoke machines provided by disc jockeys are not allowed. Ashtrays (not glass) may be provided by the client.

MICROPHONE RENTAL
A high-quality microphone is available for $50. A stand is available upon request at no additional charge. The microphone is available for indoor use only.

ICE CARVINGS
Ice carvings are available for $250 and up. Ask the event sales director for more information.

CARLSON COMPANIES BANS ALL FIREARMS ON CARLSON CENTER PREMISES
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